At PhotoPro AI, we are committed to delivering an exceptional experience with our products and services. Our ultimate goal is your satisfaction. If you have any concerns or if any aspect of our software or services does not meet your expectations, please reach out to our support team. Your feedback is invaluable in helping us improve and provide a satisfactory resolution.
Refund Period
Lifetime License Products: We offer a 30-day money-back guarantee for any PhotoPro AI product with a lifetime license, starting from the date of purchase.
Subscription-Based Products: For PhotoPro AI subscription products, including 1-month and 12-month subscriptions, a 5-day money-back guarantee applies from the time of payment.
Automatic Renewal
Automatic renewal is enabled by default for your convenience but can be disabled at any time. After your purchase, you will receive an email with your license details and a cancellation link to disable automatic renewal. Should you wish to stop the renewal, simply follow the link provided.
Accepted Circumstances for Refunds
We will process refunds under the following conditions:
- Mistaken Product Purchase: If you accidentally purchase the wrong product and correct this within the refund period by acquiring the correct product, we will refund the price of the incorrect product.
- Duplicate Payments: In case of accidental double payments for the same product or the purchase of two similar products, we can refund the duplicated purchase or exchange one for another during the refund period.
- Registration Code Delay: If you do not receive your registration code within 12 hours and do not hear back from our support team within 72 hours, we will issue a refund if you no longer wish to keep the product.
- Unresolved Technical Issues: If critical technical issues persist unresolved within 30 days, we will refund the purchase price upon your request, without requiring you to wait for a future upgrade.
- Auto-Renewal Errors: If your subscription renews automatically despite your cancellation before the renewal date, contact us within 7 days with proof of cancellation for a full refund.
Unaccepted Circumstances for Refunds
- Personal Errors: Refunds are not available for errors not related to the product, such as purchasing the wrong program, downloading an incorrect version, insufficient disk storage, or change of mind.
- Misunderstandings: Refunds are not offered due to misunderstandings or lack of understanding of the product's features, resulting from not reading the product description before purchase.
- Price Differences: No refunds will be made for perceived differences in product pricing across regions or sellers.
- Unauthorized Payments: Refunds related to credit card fraud or unauthorized payments must be resolved with the card issuer, though we will assist where possible.
- Registration Code Delays: We do not issue refunds for delays of up to two hours in receiving the registration code after a successful order.
- Uncooperative Customers: We cannot process refunds for technical issues if the customer is unwilling to cooperate with our support team in troubleshooting.
- Expired Refund Period: No refunds will be issued for orders beyond the specified refund period.
- User Error: Refunds are not provided for invalid codes due to user error in operation.
- No Reason Provided We do not accept refund requests without a specific reason.
Submitting a Refund Request
To cancel your order and request a refund, please send an email to [email protected] with the following details:
- Product Name
- Order ID/Reference Number/Transaction ID
- Email Address Used for the Purchase
- Reason for Requesting a Refund
We will address your refund request within 24 hours during business days, in accordance with the terms outlined.
After Refund
Once a refund is issued, it will be processed within 3-7 working days, depending on the payment method used. Upon refund issuance, your license will be deactivated. Please uninstall the software and remove it from your computer.
